Welcome to Traders Harmony ("we," "us," or "our"). We are committed to safeguarding your privacy and protecting your personal information. This comprehensive privacy policy explains how we collect, use, share, and protect your personal data in accordance with global data protection laws, including the European Union General Data Protection Regulation (GDPR) and other applicable privacy regulations.
We collect and process various types of personal information to provide our services efficiently and effectively. The information we collect includes:
2.1. Full Name: We collect your full name to create and manage your account, and to provide personalized services.
2.2. Email Address: Your email address is collected to send transaction updates, important notifications, and to facilitate communication with you.
2.3. Phone Number: We may collect your phone number for verification purposes, to contact you regarding your account, and to provide customer support.
2.4. Personal Identification: In certain situations, we may collect personal identification documents, such as a passport or national ID, to verify your identity and ensure compliance with legal and regulatory requirements.
We use the information we collect for various purposes, including but not limited to:
3.1. Service Provision: To deliver the services you have requested and to fulfil our contractual obligations to you.
3.2. Identity Verification: To verify your identity in compliance with relevant laws and regulations.
3.3. Customer Support: To address your inquiries, provide assistance, and resolve issues related to our services.
3.4. Legal Compliance: To meet our legal obligations, such as anti-money laundering, fraud prevention, and reporting to relevant authorities.
3.5. Communication: To send you transaction confirmations, service updates, and promotional materials, provided you have given your consent to receive such communications.
We may share your personal information under the following circumstances:
4.1. Related Counterparties: We may share your information with related counterparties in the course of facilitating transactions and providing resolution to clients.
4.2. Service Providers: We may engage third-party service providers to assist in our operations. They may access your information to provide services such as payment processing, security, and customer support.
4.3. Legal Obligations: We may disclose your information to comply with legal requirements, regulatory mandates, or to protect our rights and the safety of individuals.
We are dedicated to securing your personal information. We implement reasonable technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include data encryption, access controls, and routine security assessments.
As a data subject, you have various rights under data protection laws, including:
6.1. Access: You have the right to request access to your personal data.
6.2. Rectification: You can request the correction of inaccuracies in your personal data.
6.3. Erasure: You may request the erasure of your personal data in specific circumstances.
6.4. Objection: You can object to the processing of your personal data in certain situations.
6.5. Data Portability: You have the right to request the transfer of your data to another service provider.
To make inquiries or exercise your rights, please contact us using the details provided in Section 8.
We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or advancements in technology. The most recent version will be posted on our website with an updated effective date.
If you have questions or concerns about this privacy policy, or if you wish to exercise your rights or request additional information about our data practices, please contact us at: hello@tradersharmony.com.
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